Shipping policy

Thank you for shopping with Viper Strike. This policy explains how and when your order will reach you.

Processing Time
Orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays are processed the next business day. You’ll receive an email with tracking information as soon as your order ships.

Shipping Rates

  • Flat-rate shipping is $6.00.
  • Free shipping on all orders over $70.

Your shipping cost is shown at checkout before you pay.

Delivery Times
Orders typically arrive within 7-10 business days after shipping. These are estimates, not guarantees. Delivery may take longer because of carrier delays, severe weather, holidays, or high order volume.

Where We Ship
We currently ship to addresses within the United States only. Your items ship from our overseas fulfillment partner, which is why delivery takes a little longer than with domestic shipping.

Tracking Your Order
Once your order ships, we’ll email you a tracking number. Tracking may take 2-3 days to update after the label is created. If your tracking hasn’t moved after several days, contact us at [your support email].

Incorrect Addresses
Please double-check your shipping address at checkout. We’re not responsible for orders delivered to an incorrect address entered by the customer. Because orders are processed quickly, changes to an order or address may not be possible once it has been placed, so contact us as soon as possible if you need one.

Damaged, Defective, or Lost Packages
If your order arrives damaged or defective, or hasn’t arrived after the estimated delivery window, contact us at [your support email] within [7] days with your order number (and photos if it’s damaged). We’ll work with you on a replacement.

Lithium Batteries
This product includes lithium batteries and is shipped in compliance with carrier regulations. This can occasionally affect shipping routes and delivery times.

Contact Us
Questions about your order? Email us at [your support email].

Things to check before you publish:

  • Your no-refunds, no-returns rule: I put it only as a replacement option for damaged, defective, or lost packages, because a flat “no refunds ever” rule often leads to chargebacks, PayPal or Shopify Payments disputes, and ad-account problems when a package doesn’t arrive. If you’d rather not offer a replacement, delete that section, but expect more disputes. The no-returns rule also needs to be stated clearly in your Refund Policy and on the product page. I can write that policy too.
  • The 7-10 days: I assumed that’s after the order ships. If it’s your total time from order to delivery, tell me and I’ll change the wording.
  • Import fees: Make sure your supplier’s shipping method covers any import taxes or tariffs, so customers aren’t hit with a surprise bill at delivery.
  • Brackets: Fill in the date, your support email, and the 7-day window for reporting problems.